Security, Refunds, Returns & Delivery.
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Returns & Refunds Policy.
At Macoob Intelligence or Macoob Developments, we strive to provide reliable website subscription services and high-quality development projects. This Refund Policy explains how refunds are handled. By purchasing our services, you agree to the terms below.
Website Subscriptions & Developments
No Free Trial: We do not provide free trials. Please ensure the subscription plan meets your needs before purchasing.
Non-Refundable Payments: All subscription fees are non-refundable once payment is processed.
Cancellation: You may cancel your subscription at any time. Your access will remain active until the end of the billing period, but no prorated or partial refunds will be issued.
Billing Errors: If you believe you were charged incorrectly, please contact us within 14 days of the billing date for review.
Website Developments Project
Deposit & Upfront Payments: All deposits and upfront payments are non-refundable as they cover project initiation, planning, and resource allocation.
Milestone Payments: Once a milestone is delivered and approved, payments are non-refundable. If work has not yet started on a milestone, refunds may be considered at our discretion.
Client Delays or Cancellations: If a project is canceled or delayed by the client, all completed work and allocated resources remain billable and non-refundable.
Company Cancellations: If we are unable to complete a project for reasons within our control, a fair partial refund will be issued for uncompleted work.
Non refundable situations.
Refunds will not be provided for:
Change of mind after purchase.
Inability to use or benefit from the service.
Delays caused by the client’s lack of response, incomplete materials, or third-party issues.
Refund process
To request a refund (where applicable), please email us at [admin@macoob.com with:
Your full name
Invoice or transaction number
Reason for the request
We will review your case and respond within 5–10 business days.
Disputes and Chargebacks
If a payment dispute or chargeback is initiated through your bank or card provider, please note that:
Any fees imposed by Stripe.com or our payment processor will be charged to the client.
We encourage clients to contact us directly before initiating any dispute, as most issues can be resolved quickly through our support team.
Policy updates.
We may update this Refund Policy periodically. Updates will be posted on our website, and continued use of our services will signify acceptance of the revised policy.
Security, Refunds, Return & Delivery Policy.
My Rewards Account Withdrawal
MACINT Mall members can withdraw their accumulated rewards according to their account type.
1. Client Account
Members with a Client Account can withdraw up to 70% of their eligible rewards balance.
The remaining 30% is subject to the applicable account terms and withdrawal policy.
2. Business Account
Members may upgrade or convert their Client Account to a Business Account to qualify for up to 100% withdrawal of their eligible rewards balance.
Business Account withdrawals are subject to special payment terms, applicable fees, and conditions.
3. Fees and Payment Terms
Withdrawal fees, payment terms, and other applicable charges may be updated from time to time.
Members should review the latest terms and fees before requesting a withdrawal.
4. Verification and Compliance
All withdrawals are subject to account verification, eligibility requirements, and applicable MACINT Mall policies.
MACINT Mall reserves the right to review withdrawal requests in accordance with its terms and applicable laws.
Account Creations Rewards Withdrawal
Account creations cash rewards is subject to the minimum withdrawal amount condition as below :
If the account creation cash rewards amount is RM10 :
(RM10 X 10) ÷ 2 = RM50
The minimum product or service rewards must be earned
minimum is RM50 to withdraw through cash back.
MACINT Mall reserves the right to:
- Review suspicious activities
- Reject fraudulent withdrawals
- Amend the withdrawal policy without prior notice
All withdrawals are subject to account verification and compliance review.
Customer Reviews Rewards Withdrawal
To ensure fair usage and sustainable rewards distribution, all cash rewards withdrawals are subject to the following policy:
Customers are eligible to withdraw their accumulated Cash Rewards only after meeting the minimum withdrawal requirement RM100.
Customer reviews cash rewards is subject to the minimum withdrawal amount condition as below :
If the customer review cash rewards amount is RM10, total cash back from the reviewed products must be equal or more than the rewards received.
Example :
Product reviewed cash rewards is RM5, total cash back from the product must be RM5 or more.
Cash rewards for items, services purchasing and cash back is immediate with minimum amount requirement only.
MACINT Mall reserves the right to:
- Review suspicious activities
- Reject fraudulent withdrawals
- Amend the withdrawal policy without prior notice
All withdrawals are subject to account verification and compliance review.
Customer Responsibilities
Customers are responsible for:
- Maintaining the confidentiality of their account credentials.
- Ensuring secure access to their devices and networks.
- Not engaging in activities that may compromise platform security.
- Contacting the vendor directly for any after-sales or delivery matters
Customers acknowledge and agree that:
- All after-sales, delivery, and security-related matters must be resolved directly with the vendor.
- MACINT Mall bears no liability for refund, return, delivery, fulfillment, or security issues.
- Customers should review the vendor’s policies before making a purchase.
Customer Acknowledgements & Agrements
By using MACINT Mall, customers acknowledge and agree that:
Vendor Communication: All after-sales, refund, return, exchange, delivery, and fulfillment issues must be addressed directly with the respective vendor.
MACINT Mall’s Responsibility: MACINT Mall operates as a marketplace platform and is not directly responsible for vendor-related transaction issues, subject to applicable laws.
Review Before Purchase: Customers should review the vendor’s product descriptions, policies, terms, and conditions before placing an order.
Terms and Conditions
This policy forms an integral part of the Terms and Conditions governing the use of MACINT Mall. By accessing or using the platform, customers agree to comply with the applicable terms and policies.
Nothing in this policy removes any consumer rights or legal protections that cannot be excluded under applicable Malaysian laws.
Sponsorship Registrations Cash Rewards Withdrawal
To ensure fair and sustainable rewards distribution, MACINT Mall applies the following withdrawal rules:
1. Minimum Withdrawal Amount
Customers must accumulate at least RM100 in total Cash Rewards before making a withdrawal.
2. Sponsorship Registrations Cash Rewards
Sponsorship Cash Rewards must meet the minimum qualifying amount before withdrawal.
For example, if the reward is RM10 per qualifying unit, the calculation is:
(RM10 × 10) ÷ 2 = RM50
Therefore, a minimum of RM50 in Sponsorship Cash Rewards must be earned to qualify under this calculation.
3. Verification and Security
All withdrawals are subject to account verification and compliance checks.
MACINT Mall reserves the right to review suspicious activities and reject fraudulent withdrawal requests.
4. Policy Updates
MACINT Mall reserves the right to amend this policy when necessary, subject to applicable laws and regulations.
Sponsorship Level Achievement Cap Policy
To ensure fairness and sustainability within the rewards ecosystem, all level achievement benefits up to the 10th level are limited to one-time achievement per individual account/person.
Any level achievement, qualification, or milestone reward obtained up to the 10th level shall only be recognized once for the same individual under the program structure.
However, the company reserves the right to provide:
- Special extension benefits,
- Exclusive promotional opportunities,
- Loyalty privileges,
- Renewal incentives,
- Additional campaign rewards,
- or customized enhancement programs
to selected members based on performance, contribution, campaign participation, or management discretion.
All special benefits and extensions are subject to the latest terms and conditions determined by the company without prior notice.
Sponsorship Gift
Eligibility :
To qualify for Non-Cash Sponsorship Rewards, participants must maintain an active membership and purchase a MACINT Mall Membership with a minimum value of RM65.
Members who do not meet the minimum membership requirement are not eligible to receive or redeem Non-Cash Sponsorship Rewards.
Nature of Rewards :
Non-Cash Sponsorship Rewards are provided in the form of products, services, vouchers, discounts, or other benefits determined by MACINT Mall and do not carry any cash value.
These rewards:
- Are non-transferable.
- Cannot be exchanged for cash.
- Cannot be sold or assigned to another party.
- Are subject to availability and promotional terms.
Reward Payment Method :
Eligible members may obtain Non-Cash Sponsorship Rewards through either of the following methods:
Rewards account deduction
The value of the Non-Cash Sponsorship Reward may be deducted from the member’s accumulated Rewards Account balance.
Early Purchase :
Members may choose to purchase the reward in advance before sufficient rewards are accumulated, subject to the applicable price and availability.
Redemption and availability :
- Redemption is subject to stock availability and current promotional campaigns.
- MACINT Mall reserves the right to substitute, modify, postpone, or discontinue any Non-Cash Sponsorship Reward without prior notice.
- Any unused or expired rewards shall be forfeited and cannot be converted into cash.
General Conditions :
- MACINT Mall reserves the right to verify member eligibility before approving any redemption.
- Abuse, fraudulent activities, or violations of membership terms may result in suspension or termination of reward privileges.
- Participation in the Sponsorship Rewards program constitutes acceptance of this policy and any future amendments made by MACINT Mall.
Note: Non-Cash Sponsorship Rewards are intended as member benefits and are not considered cash commissions, wages, salaries, investment returns, or guaranteed income. Eligibility and redemption are subject to the terms and conditions established by MACINT Mall.
MACINT Mall Responsibility
MACINT Mall operates as an online marketplace platform that allows vendors to list and promote their products or services to customers.
1. MACINT Mall’s Limitations
MACINT Mall does not directly:
Provide after-sales support or process refunds and returns on behalf of vendors.
Manage delivery, shipping, or courier arrangements.
Mediate or guarantee the resolution of disputes between buyers and vendors.
Guarantee product quality, delivery timelines, or vendor service fulfillment.
Guarantee absolute security of the platform or protection against all cyber threats.
Take direct responsibility for security failures caused by vendors or customers.
2. Limitation of Liability
To the extent permitted by applicable laws, MACINT Mall shall not be responsible for:
Refund, return, or exchange disputes involving vendors.
Delivery delays, lost parcels, damaged goods, or incorrect deliveries.
Courier performance or third-party delivery service failures.
Data loss, security breaches, or unauthorized access.
Losses or damages arising from third-party cyberattacks or security incidents beyond MACINT Mall’s reasonable control.
3. Vendor and Customer Responsibilities
Vendors and customers are responsible for protecting their own accounts, devices, passwords, and systems. Vendors must also protect customer information in accordance with applicable data protection laws.
Users should take reasonable security precautions and report any suspected unauthorized access or suspicious activity to MACINT Mall.
4. Legal Compliance
MACINT Mall will take reasonable measures to maintain platform security but cannot guarantee that all risks will be eliminated.
Nothing in this policy excludes or limits any responsibility or liability that cannot legally be excluded under applicable Malaysian laws.
Role of MACINT Mall.
MACINT Mall operates as an online marketplace platform that allows vendors to list and promote their products or services to customers.
1. MACINT Mall’s Limitations
MACINT Mall does not directly:
Handle after-sales support for vendor products or services.
Process refunds, returns, exchanges, or replacements on behalf of vendors.
Arrange or manage delivery, shipping, or courier services.
Mediate or guarantee the resolution of disputes between buyers and vendors.
Guarantee product quality, delivery timelines, or vendor service fulfillment.
2. Vendor Responsibility
Vendors are responsible for managing their own products, services, customer support, refunds, returns, deliveries, and transactions with customers.
Customers should contact the respective vendor directly to resolve any issues related to their purchases.
3. Limitation of Liability
To the extent permitted by applicable laws, MACINT Mall shall not be responsible for issues arising from vendor transactions, including:
Refund, return, or exchange disputes.
Delivery delays, lost parcels, damaged goods, or incorrect deliveries.
Courier performance, delivery services, or shipping arrangements.
Customer dissatisfaction with vendor products, services, or transaction outcomes.
MACINT Mall’s role is limited to operating the marketplace platform and does not guarantee the performance or conduct of individual vendors.
Nothing in this policy excludes or limits any liability that cannot legally be excluded under applicable Malaysian laws.
Limitation of Liability
To the fullest extent permitted by law, MACINT Mall shall not be held liable for:
- Loss, damage, or dissatisfaction arising from vendor transactions.
- Delivery failures or delays.
- Refund, return, or after-sales disputes.
- Security breaches, data loss, or unauthorized access.
This Policy forms an integral part of the Terms & Conditions governing the use of MACINT Mall and applies to all vendors and customers on the platform.
Vendor Responsibility
All refunds, returns, exchanges, cancellations, delivery, shipping, fulfillment, and after-sales services for products or services listed on MACINT Mall are primarily the responsibility of the respective vendor.
1. Vendor Responsibilities
Vendors are responsible for:
Policies: Establishing and communicating their own refund, return, exchange, cancellation, and delivery policies.
Delivery and Shipping: Managing courier services, shipping costs, delivery arrangements, and timelines.
Customer Support: Handling customer inquiries, complaints, claims, and disputes related to their products or services.
Refunds and Replacements: Processing eligible refunds, exchanges, replacements, and delivery-related resolutions.
Account Security: Protecting their accounts, systems, and devices against unauthorized access, fraud, and misuse.
Customer Data Protection: Safeguarding customer information and complying with applicable data protection laws.
2. MACINT Mall’s Role
MACINT Mall provides an online platform for vendors to list and promote their products or services and for customers to discover and purchase them.
MACINT Mall may:
Provide platform access and features to facilitate transactions between vendors and customers.
Communicate with vendors or customers to assist in resolving issues where appropriate.
Review complaints and reported violations of platform policies.
Take appropriate action against vendors who violate MACINT Mall’s terms and conditions.
3. MACINT Mall’s Limitations
Unless expressly agreed otherwise, MACINT Mall does not directly manage or guarantee:
The quality, safety, authenticity, or suitability of products or services supplied by vendors.
Vendor stock availability, order processing, packaging, or delivery timelines.
Refunds, returns, exchanges, replacements, or compensation provided by vendors.
The actions, omissions, business practices, or fulfillment performance of individual vendors.
MACINT Mall is not automatically responsible for losses, delays, disputes, or damages arising from vendor operations. However, nothing in this policy excludes or limits any responsibility that MACINT Mall may have under applicable laws.
4. Customer Complaints and Dispute Resolution
Customers should contact the respective vendor first for issues involving orders, products, delivery, refunds, or after-sales services.
If the issue remains unresolved, customers may contact MACINT Mall for assistance. MACINT Mall may review the complaint and communicate with the parties but does not guarantee a particular outcome or resolution.
5. Compliance with Applicable Laws
All vendors must comply with applicable Malaysian laws and regulations, including consumer protection and personal data protection requirements.
MACINT Mall reserves the right to review reported violations and take appropriate action in accordance with its platform policies and applicable laws.
Vendors are independently responsible for:
- Establishing, communicating, and enforcing their own refund, return, and delivery policies.
- Managing logistics, couriers, shipping costs, and delivery timelines.
- Handling customer complaints, claims, disputes, or inquiries
- Processing refunds, replacements, exchanges, or delivery resolutions.
- Securing their accounts, systems, and devices.
- Protecting customer data obtained through transactions.
- Preventing unauthorized access, fraud, or misuse related to their operations.
Vendor Rewards Policy
To ensure the sustainability and fairness of the Vendor Rewards Program, the following policy applies to all reward claims:
Vendor-Specific Terms
Rewards offered by participating vendors may be subject to the respective vendor’s terms and conditions, including eligibility requirements, redemption procedures, product availability, promotional periods, and other applicable conditions.
Members are responsible for reviewing and complying with any vendor-specific requirements before claiming their rewards.
Reward Claim Processing Fee
A special processing fee may be deducted from the approved reward value upon successful claim.
The deduction shall not exceed 10% of the reward amount.
The applicable fee, if any, is intended to cover administrative, payment processing, logistics, and operational costs associated with reward fulfillment.
Policy Updates
The Company reserves the right to amend, modify, suspend, or terminate this Vendor Rewards Policy at any time without prior notice, where necessary to comply with business, operational, or regulatory requirements.
Final Decision
All reward claims are subject to verification and approval by the Company and/or the participating vendor.
The Company’s decision regarding reward eligibility, processing, and fulfillment shall be final.
Refunds, Return & Delivery Policy.
This Return & Refund Policy applies to all products sold under the d’AlfaCare name, branding, or domain, including products manufactured, packed, marketed, or distributed by d’AlfaCare.
By purchasing any product from d’AlfaCare, customers confirm that they have read, understood, and agreed to the terms stated herein.
Minimum Purchase Commitment
Customers must maintain a minimum purchase of RM125 per month for six (6) consecutive months to qualify for any return or refund consideration.
Failure to fulfill this commitment will render the purchase ineligible for return or refund, without exception.
Return & Refund Eligibility Period
Return and refund requests are strictly applicable only after the completion of the six (6) month purchase commitment period.
Requests submitted prior to the completion of this period will not be accepted or processed.
Product Return Condition
Returned products must:
Be in good condition
Be returned in original packaging, including labels, seals, boxes, and accessories (if applicable)
Products that are damaged, altered, excessively used, incomplete, or returned without original packaging may be rejected without refund.
Refund Amount & Deductions
Approved refunds are subject to management fee deductions, which may include:
System and payment processing fees
Administrative charges
Logistics, handling, and delivery costs
Deduction amounts vary by product and are clearly stated in each product’s listing or description at the time of purchase.
Refund Processing
Refunds will be processed via the original payment method or an alternative method determined by d’AlfaCare.
Processing timelines may vary depending on internal verification, system processing, and third-party payment providers.
Non-Transferability
Return and refund eligibility is non-transferable and applies only to the original purchaser.
Legal Disclaimer & Limitation of Liability
All products are sold on an “as-is” and “as-available” basis, subject to the terms stated in this policy.
d’AlfaCare makes no guarantee that a return or refund request will be approved unless all conditions are fully met.
d’AlfaCare shall not be liable for any indirect, incidental, consequential, or special damages arising from the use, misuse, or inability to use the products.
Refunds, if approved, shall constitute the sole and exclusive remedy available to the customer.
Right of Review & Final Decision
d’AlfaCare / dalfacare.com reserves the absolute right to:
Review, verify, and assess all return and refund requests
Approve or reject any request based on compliance with this policy
Make the final and binding decision, which shall not be subject to dispute or appeal
Governing Law & Jurisdiction
This policy shall be governed by and construed in accordance with the laws of Malaysia.
Any disputes arising shall be subject to the exclusive jurisdiction of the courts of Malaysia.
Policy Amendments
d’AlfaCare reserves the right to modify, update, or revise this policy at any time without prior notice. Continued use of the website or purchase of products constitutes acceptance of the updated terms.
For enquiries regarding returns or refunds, please contact our official support channels via dalfacare.com.
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Minimum Purchase Commitment
Customers must maintain a minimum purchase of RM125 per month for six (6) consecutive months to qualify for any return or refund consideration.
Failure to fulfill this commitment will render the purchase ineligible for return or refund, without exception.
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