At Macoob Intelligence or Macoob Developments, we strive to provide reliable website subscription services and high-quality development projects. This Refund Policy explains how refunds are handled. By purchasing our services, you agree to the terms below.

Website Subscriptions & Developments

• No Free Trial: We do not provide free trials. Please ensure the subscription plan meets your needs before purchasing.

• Non-Refundable Payments: All subscription fees are non-refundable once payment is processed.

• Cancellation: You may cancel your subscription at any time. Your access will remain active until the end of the billing period, but no prorated or partial refunds will be issued.

• Billing Errors: If you believe you were charged incorrectly, please contact us within 14 days of the billing date for review.

Website Development Projects

• Deposit & Upfront Payments: All deposits and upfront payments are non-refundable as they cover project initiation, planning, and resource allocation.

• Milestone Payments: Once a milestone is delivered and approved, payments are non-refundable. If work has not yet started on a milestone, refunds may be considered at our discretion.

• Client Delays or Cancellations: If a project is canceled or delayed by the client, all completed work and allocated resources remain billable and non-refundable.

• Company Cancellations: If we are unable to complete a project for reasons within our control, a fair partial refund will be issued for uncompleted work.

Non refundable situations.

Refunds will not be provided for:

• Change of mind after purchase.

• Inability to use or benefit from the service.

• Delays caused by the client’s lack of response, incomplete materials, or third-party issues.

Refund process

To request a refund (where applicable), please email us at [admin@macoob.com with:

• Your full name

• Invoice or transaction number

• Reason for the request

We will review your case and respond within 5–10 business days.

Disputes and Chargebacks

If a payment dispute or chargeback is initiated through your bank or card provider, please note that:

• Any fees imposed by Stripe.com or our payment processor will be  charged to the client.

• We encourage clients to contact us directly before initiating any dispute, as most issues can be resolved quickly through our support team.

Policy updates.

We may update this Refund Policy periodically. Updates will be posted on our website, and continued use of our services will signify acceptance of the revised policy.